Ocean Marketing throws juvenile PR tantrum
There is good PR, there is bad PR, then there is this. Ocean Marketing, a producer of several third party peripherals, have managed to make a fool of themselves in what may be one of the most childish and juvenile PR stunts ever. What happened is a customer known as Dave pre-ordered a couple PS3 controllers to come by December 17, but his order never made it in time. He sent a complaint to Ocean Marketing about it via email, but public relations worker Paul Christoforo only gave him trouble. He basically told him to wait and deal with it like a “big boy”. Later he said that the controllers weren’t guaranteed to come by Christmas anyways despite the fact that Dave paid for them to come by then. At this point Dave is extremely frustrated and threatens to publicize the unprofessional emails Christforo made. Christforo then replies with unrivaled professionalism and maturity.
LOL Thanks for the Free PR I know the Editor N Chief of Kotaku , IGN , Engadget I’ll be meeting them at CES .The noise complaint was for people high up on the food chain in a corporate world of real estate you have no clue about. Thanks for the Rice Rocket Compliment too love me some motorcycle . Send that over to Engadget you look like a complete moron swearing and sending your customer service complaints to a magazine as if they will post it or even pay attention do you think you’re the first or the last what are they going to do demand us to tell you were your shipment is or ask for a refund on your behalf … Really … Welcome to the Internet ?
Son Im 38 I wwebsite as on the internet when you were a sperm in your daddys balls and before it was the internet, thanks for the welcome to message wurd up. Grow up you look like a complete child bro. I Don’t have my controller so im gonna cry to the world … Really ?? Hey take that free time and do something more productive.
Those are just two small paragraphs of a chain of emails posted on Penny Arcade. This PR disaster goes on a bit longer than that, but as we can see it ends with the emails going public. Afterwards Christofos continued to act like a 10 year old troll, but deleted the tweet after the resulting backlash. Ocean Marketing even went as far as changing their Twitter name from the misspelled OceanMarketting to the just as badly spelled OceanStratagy in some horrible attempt to avoid the controversy.
It’s almost unbelievable that events like this go on in the industry and that Paul Christoforo has maintained this job. There is definitely a lesson to be learned from this situation. It’s to watch what you say because your words may result in irreversible consequences.